I work in customer support and operations — handling technical issues, investigating what's going wrong, and working with engineering when deeper fixes are needed.
Open to remote workWorked on recurring issues where integrations were failing or not syncing correctly across tools like HubSpot, Salesforce, and Zapier.
Investigated patterns, reproduced issues, and used backend tools to understand what was happening. Shared structured findings with engineering to support faster resolution.
↗ Shared with Engineering and Product teams
Handled customer-reported billing issues involving Stripe subscriptions and invoices.
Reviewed account details, identified inconsistencies, and resolved straightforward issues while escalating complex cases with clear context.
Worked on issues that couldn't be resolved immediately — API errors, connection failures, and unclear system behaviour.
Focused on gathering the right context and making issues easier for engineering to diagnose and fix.
I'm Grace, based in Nairobi. Most of my work starts with a customer issue and ends with a clearer path to resolution.
I focus on understanding what's actually happening, not just closing tickets. My strength is making messy issues easier to solve.